Deleting your Castwide account
This page explains how to delete your Castwide account and the data linked to it.
Delete in the app
- Open the Castwide app and sign in.
- Go to Settings → Delete account.
- Confirm the deletion.
If you cannot open the app
From your registered e-mail address send an e-mail titled “Account deletion request” to privacy@castwide.enesakt.com. We may ask for more information to confirm the account is yours. A web form that works without signing in: not open yet; the e-mail route applies for now.
The process
- The request is received and you get a request code (like CW-DEL-XXXXX). You can follow it on the request status page.
- The account is closed and a 7-day grace period starts; you can change your mind during it.
- After the grace period your data is erased. The request closes within 30 days at the latest and a final e-mail is sent to you.
What is deleted
- Your account and sign-in details
- The videos you uploaded, your titles and descriptions, your post history
- The access keys of the social accounts you connected (the keys are revoked and deleted)
- Your push tokens and device records
- The link between your user ID and product analytics and crash reports
What is kept
To meet legal and financial obligations, invoice and payment records are kept as long as the law requires (period depends on the accountant's answer; 10 years for now); they are used only for those obligations. Deleted data stays in backups for at most 35 days, then is overwritten.
Subscriptions
We cancel a web subscription when you delete the account, so nothing is charged during the grace period. Deleting the account does not cancel an App Store or Google Play subscription; cancel it in your store settings. More: Privacy policy.
Data deletion request through Meta (Instagram, Facebook, Threads)
If you removed Castwide from your Meta account and asked for data deletion, Meta shows you a request code. You can follow the status with that code on the request status page.