Cancellation and Refunds
Lawyer review pending: to be completed before the paid beta and the public launch
Cancelling the subscription
- App Store: Settings → your Apple ID → Subscriptions → Castwide → Cancel Subscription.
- Google Play: Play Store → Profile → Payments and subscriptions → Subscriptions → Castwide → Cancel.
- If you bought on the web: in the web app, Account → Subscription → Cancel. If you cannot sign in, write to support@castwide.enesakt.com.
Cancelling stops the next renewal. You keep Pro until the end of the period you paid for; then the account returns to the free plan. Deleting your account does not cancel a store subscription by itself (cancel it in the store too); we cancel a web subscription when the account is deleted.
Right of withdrawal (web purchases)
Distance sales carry a 14-day right of withdrawal. Because you explicitly approved at checkout that the service starts immediately, the right cannot be used for services performed instantly in electronic form. Details: Distance sales, section 6.
Refunds
- Store purchases: Apple or Google issues the refund; request it on that store's refund page. We cannot refund a store payment; if the store refunds, Pro access is removed too.
- Web purchases: report a justified refund request (for example a double charge or a service that could not be provided) to support@castwide.enesakt.com. We review it and reply by e-mail; an approved refund goes back to the card you paid with through iyzico and can take a few business days depending on your bank. Goodwill refund policy: the owner's decision
- Your statutory consumer rights are reserved.
Complaints
For disputes that cannot be settled you may apply to the Consumer Arbitration Committee or the Consumer Court (monetary limits are announced each year by the Ministry of Trade). Details: Distance sales, section 8.