Support
Need help? Write to us at support@castwide.enesakt.com. Tell us your device and app version and we can help faster.
Frequently asked questions
How do I delete my account?
In the app go to Settings → Delete account. If you cannot open the app, follow the steps on the account deletion page.
How do I cancel my subscription?
If you bought in a store, cancel in the App Store or Google Play subscription settings; if you bought on the web, cancel in the web app under Account → Subscription. Details: Cancellation and refunds.
My Pro purchase does not show on my new phone.
Sign in with the same account and use restore purchases under Settings in the app.
Why do Instagram, Facebook, TikTok and Threads need the phone?
Because of those networks' rules, the post goes out from the phone app with your approval. The web version prepares them and you approve on the phone.
How do I remove a connected network?
Remove the network under Connections in the app and we delete its access keys. For YouTube you can also remove it on the Google permissions page. On the other networks you can remove the app's permission in the network's own settings.
How do I access my data?
Send your request to privacy@castwide.enesakt.com. Details: Privacy policy.
Why did a post not go out?
Networks may reject a post for length, size or content rules. The app shows the result and the reason of each post. If it is not solved, write to support.